Returns Policy


Returns Policy


Non-personalised items can be returned within 30 days of purchase for a full refund, minus the cost of shipping. For a refund to be issued, items must be returned unused, unopened and in their original packaging. Please contact us via email at hello@uponatime.com.au to request a return label.

Since personalised stationery items are created just for you and cannot be re-sold, these items cannot be returned for a refund. However we will reprint an order if:

1) your order was damaged during shipping
2) the items you received do not match the proofs you approved

In the event of either of these circumstances, we require that you contact us within 5 days of delivery. If goods have been damaged in transit, please retain all packaging – we may require a digital photo of the damaged package in order to file a claim with our shipping provider.

If we have made a mistake during the printing process, we will reprint your order as quickly as possible. It usually takes 5-7 business days to re-print an order.

Please note that items cannot be returned based on color. Computer monitors are calibrated differently so the colors you see online might be slightly different from the actual printed colors. Before placing your order online, we highly recommend that you order a sample of the design or color you’re interested in so that you can see it in person.

 

Cancellation Policy

Creating personalised orders is process that takes a designer time and effort. Before you even receive a proof of your order our designer spends time tweaking and adjusting each element of the design to ensure the layout is perfect.

Because of the time and care it takes to prepare your personalised order, if you decide to cancel an order once our designer has already begun work on your order, we must charge a cancellation fee of 30% of your order total (not including postage).

Once proofs have been approved we do not accept any cancellations or process refunds.